Full life‑cycle recruitment PAN India; hiring large batches of agents; managing recruitment vendors / consultants; using metrics to measure TA effectiveness; ensuring client expectations are met.
Oversee training & quality functions; work with inbound, outbound, blended & email processes; analyze performance; coach agents; create corrective action plans; manage data analysis.
INR 5.0
Design & conduct training programs; assess training needs; create training materials; monitor learning outcomes; conduct onboarding & refresher courses.
Resolve system hardware/software issues; install / configure OS and applications; troubleshoot, monitor tickets; support enterprise applications; carry out IT maintenance tasks.
Handle inbound and blended customer interactions; resolve issues; maintain customer satisfaction; follow SOPs / quality standards.
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