CCE / CSR (Customer Care / Customer Support Representative)

Respond to customer queries via phone / chat / email; follow up on issues; ensure resolution; maintain records. 

Quality Controller / Quality Auditor

Audit calls / transactions; ensure quality standards; provide feedback; help increase customer satisfaction; track quality metrics.

General Manager – Operations

oversee all operations; ensure process efficiency; manage multiple projects; maintain delivery, quality, cost; leadership across teams.

Assistant Manager (Outbound)

Manage outbound campaigns; plan resources; monitor performance; ensure targets; escalate issues; work with cross‑functional teams

Team Leader (Outbound) – DISHTV Process

Lead a team under outbound project for DISHTV; ensure targets, agent performance; manage attendance, schedule adherence; report to higher management.

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