Respond to customer queries via phone / chat / email; follow up on issues; ensure resolution; maint…
Audit calls / transactions; ensure quality standards; provide feedback; help increase customer sati…
oversee all operations; ensure process efficiency; manage multiple projects; maintain delivery, qua…
Manage outbound campaigns; plan resources; monitor performance; ensure targets; escalate issues; wo…
Lead a team under outbound project for DISHTV; ensure targets, agent performance; manage attendance…
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